Tech & trends
Three IIoT Use Cases That Improve Your NPS
Boost Customer Satisfaction with the IoT Today’s industrial service teams are experiencing a dramatic shift in how their businesses interact with customers. Not too long ago, servicers could gain their customers’ loyalty by simply reacting to equipment issues as they occurred. But due to the rapid pace of technological innovation, customer expectations for support have evolved, resulting in more stringent service level agreements. At the same time, industrial service technicians encounter more complex and highly varied equipment, which put metrics like firsttime- fix-rates(FTFR) and mean-time-to-repair (MTTR) in jeopardy.
